Levels of Service offered

A Personal and Tailored Service

We offer a tailored service to meet all of our landlords individual needs from a simple letting service through to a complete property management service. Initially we will meet you at the property to be let and provide you with an honest and realistic rental value. Outlined below are the three basic elements of our Service. However, we maintain a flexible attitude, and are generally able to adapt our Service to meet our client’s individual circumstances and needs.
All our client monies are protected by Hiscox insurance.

Tenant Introduction

Tenant find service 7.2% inclusive of VAT of the yearly rent.
This service includes:

  • Marketing your property on the internet using both internal and external pictures to display the property to its best advantage.
  • Circulating details of your property to potential clients on our database.
  • Arranging viewings and showing prospective tenants around the property.
  • Liasing with the landlord throughout to ensure suitability of potential tenants.
  • Referencing potential tenants using a specialist independent referencing agency.
  • Drawing up a tenancy agreement and arranging for signature by landlord and tenant.
  • In view of changes to the way that security deposits are handled, we would recommend that an inventory is compiled and are happy to arrange this for the landlord.
  • Arranging for Gas Safety and Electrical Safety Certificates, as required. This cost is charged to the landlord.
  • Collecting first month’s rent and security deposit from the tenant. These will be credited to the Landlord less our agreed fee. Managing the tenancy, including the maintenance and rent collection, will then be the responsibility of the Landlord.
  • Notifying the utility companies and local council regarding the name of the new tenant(s) and taking meter readings.

Rent Demand

Rent Collection Service 9.6 % inclusive of VAT of the monthly rent
This Service includes all aspects of the Tenant Introduction Service but also provides for:

  • Organising an inventory of the contents and condition of the property by an independent inventory company. This cost is born by the Landlord and will depend on the size of the property and whether it is to be let furnished or unfurnished. (This is not compulsory)
  • Taking a security deposit from the tenant and arranging for its transfer to the Deposit Protection Service or to hand it over to the landlord for them to protect.
  • Demanding and monitoring payments of the monthly rent to the landlord’s nominated bank account.
  • Producing a monthly rental statement showing payment of rent net of any agreed expenses and commission.
  • Sending out reminder letters for late payment of rent where necessary and keeping the landlord fully informed of any delays.
  • Liasing with you and the Tenant towards the end of the tenancy and renewing the tenancy agreement where necessary.
  • At the end of the tenancy arranging for the tenant to be checked out by an independent inventory company. (If an inventory was previously carried out).

Full Management

Fully Managed Service 12% inclusive of VAT of the monthly rent

This Service includes all aspects of the Tenant Introduction & Rent Demand Service but also provides for:

  • Visiting the property on a regular basis and reporting back to you regarding its condition. These inspections will normally take place once every three months for the first year and then every four months but for certain properties more frequent visits might be necessary.
  • Arranging to deal with any necessary repairs or maintenance issues as per your instructions.

Service Tenant Introduction

Rent Demand

Full Management

Property Assessment

Marketing property

Conducting accompanied viewings

Referencing Tenants

Tenancy Agreement

Gas/Elec safety certificates

Inventory arrangement

Notify utilities

Security Deposit transfer to DPS

Demanding rent

Monthly statements

Dealing with essential repairs

Quarterly inspections